Shipping Policy
SOL Footwear — Shipping Policy
At SOL Footwear, we're committed to delivering your order quickly and reliably, no matter where you are in the world. We offer free shipping on all orders worldwide and work hard to ensure your footwear reaches you as soon as possible.
Quick Overview
| Shipping Cost | FREE on all orders worldwide |
| Processing Time | 1–2 business days |
| Delivery Time | 4–14 business days |
| Tracking | Sent via email once your order ships |
| Carriers | We ship via DHL, FedEx, UPS, and other trusted global carriers depending on your location |
Where We Ship
We offer free shipping to customers worldwide, including:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 4–14 business days |
| Canada | 4–14 business days |
| United Kingdom | 4–14 business days |
| Europe | 4–14 business days |
| Australia | 4–14 business days |
| New Zealand | 4–14 business days |
| All Other Countries | 7–14 business days |
Not sure if we ship to your location? Enter your address at checkout to confirm availability before completing your purchase.
Processing Time
Once your order is placed, our team begins preparing your shipment within 1–2 business days. Orders placed before 11:00 AM PST on Monday through Friday may qualify for same-day dispatch. Orders placed on weekends or public holidays will be processed on the next business day.
Tracking Your Order
As soon as your order ships, you will receive a confirmation email with your tracking number. You can use this number to monitor your shipment's progress at any time. If you do not receive a tracking email within 3 business days of placing your order, please contact us at support@solfootwear.com.
Shipping Delays
While we do everything we can to meet our delivery estimates, occasionally delays may occur due to:
- High order volumes during peak seasons
- Weather conditions or natural events
- Customs clearance for international orders
- Carrier delays outside our control
If your order is significantly delayed, please don't hesitate to reach out — we're here to help.
Customs & Import Duties
For international orders, customs fees, import duties, or taxes may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in your order total. We recommend checking with your local customs office for more information before placing your order.
Need Help?
Our customer support team is happy to assist with any shipping questions.
📧 Email: support@solfootwear.com 🕐 We aim to respond within 1–2 business days.
SOL Footwear: Trusted for Relief. Designed for Life.